Learning ServiceNow. Administration and development on the Now platform, for powerful IT automation - Second Edition

This book is an updated version of LearningServiceNow, that will cover the new andupdated features of the ServiceNow platform.It will show you how to put importantServiceNow features to work in the realworld, while introducing key concepts viaexamples of managing and automating ITservices. It'll help you build a solid foundationof knowledge, and will demonstrate how toeffectively implement and configure moduleswithin ServiceNow.

• Youwill learn how to improve and automate yourbusiness' workflow and processes.
• By the endof this book, you will be able to successfullyconfigure and manage ServiceNow like a pro.

We'll show you how toconfigure and administer your instance,and then move on to building strong userinterfaces and creating powerful workflows.We also cover other key elements ofServiceNow, such as notifications, security,reporting, and custom development.