ServiceNow for Architects and Project Leaders. A complete guide to driving innovation, creating value, and making an impact with ServiceNow

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.In this audiobook, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery.

• Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow.

• Later chapters cover methods and approaches to design processes that deliver optimal ROI.

You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance.

Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.By the end of this audiobook, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.