We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation?
How do we design and build voicebots and chatbots that can carry successful conversations in in the real world?In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger.You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans.
You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis.For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector.Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold.
